Warranty

Questions about a warranty claim? Contact us at warranty@baseballtown.ca

How It Works

Baseball Town acts as an intermediary between you and the supplier when processing warranty claims. Please allow for potential processing time while your claim is being reviewed.

• All warranties are provided directly by the supplier

• Refunds are not available for warranty claims — only a replacement

• Each claim is eligible for one replacement only — the replacement bat is not covered by a new warranty

• Some suppliers offer direct-to-consumer warranty service — the supplier's link will appear once you select your brand in the claim form

What's Covered (Metal or Composite Bats)

Under the limited warranty, the supplier will provide a one-time repair or replacement within 1 year of purchase, for the following defects resulting from normal on-field use:

• Severe denting — 1 year

• Structural cracking — 1 year

• Bent handle — 1 year

• Broken end caps or knobs — 1 year

⚠️ This warranty covers defects in materials and workmanship only. It does not cover weight, length, performance expectations, or purely cosmetic defects.

• A defective bat will be replaced with the identical model. If unavailable, it will be replaced with a comparable model of equivalent specifications.

• The replacement bat must be the same length and weight as the original.

• Wood bats: warranty periods vary by model — some wood bat models are not covered at all.

• A photo of the bat's serial number is required for all claims.

• The customer is responsible for all costs related to returning a defective bat to the supplier for inspection.

What's NOT Covered

This warranty is limited to manufacturing defects. Damage resulting from improper use is not covered — this includes (for wood or metal/composite bats):

• Using or storing the bat in temperatures below 15°C

• Throwing the bat in frustration

• Hitting your cleats with the bat to remove dirt

• Using the bat in batting cages with rubber balls, or hitting old, dirty, or heavy balls

• Hitting anything other than t-balls with a t-ball bat

• Using a bat with an inappropriate weight differential for the hitter (e.g., an adult using a -10 bat)

How to File a Claim

Step 1 — Check that your issue is covered under "What's Covered" above
Step 2 — Complete the warranty claim form and upload a photo of the serial number
Step 3 — The supplier reviews your claim (processing time varies)

Start a Claim →

Other questions about your warranty? Email us at warranty@baseballtown.ca